GOAL 1 DASHBOARD

Goal 1: Provide excellent customer service

The division incorporates innovative solutions and customer-oriented business practices to provide excellent service to students, employees and the campus community-at-large. By delivering a high level of service to our campus community, we enable our constituents to focus on the educational mission of the University. (aligned with University Strategic Plan Goal #2)

OBJECTIVE

  • Improve customer service and satisfaction.

STRATEGIES

  • Benchmark current levels of customer service in each department. Each department develops specific strategies to achieve or maintain a high level of service.
  • Develop a division-wide training program to train and educate division managers and staff on how to provide the best service to University stakeholders.
  • Establish a customer service function within the division to assess and provide feedback to the departments.
  • Develop and implement tactics and collateral marketing material to promote a culture of customer service within the division.