Home > Associate VP > Organizational Development > Quality Improvement > Resources > Literature
Quality Improvement Literature
- Bauer, John E., Grace L. Duffy, and Russell T. Westcott, Editors. The Quality Improvement Handbook second ed. Milwaukee: ASQ Press. 2006 - A handbook providing information about basic quality information and tools.
- Tromp, Sherrie A. and Brent D. Ruben. Strategic Planning in Higher Education: A Guide for Leaders. Washington D.C.: NACUBO. 2004 - Strategic Planning in Higher Education provides a comprehensive approach to planning composed of seven modules each describing a phase of the strategic planning framework.
- Westcott, Russell, Editor. The Certified Manager of Quality/Organizational Excellence Handbook third ed. Milwaukee: ASQ Press. 2005 - A handbook to guide in the management of quality in organizations using information to define, plan, implement, and control a variety of complex, interdependent tasks using decreasing resources.