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Customer Satisfaction Surveys
Ongoing Assessments
The Division of Administration and Finance has instituted a proactive approach to continuous customer service improvement and is in the process of implementing ongoing assessments of services. Several Division departments have instituted just-in-time quality assurance surveys to assess their services. Samples of the electronic forms are linked to the corresponding departments below:
Bi-Annual Surveys
California State University Fullerton has participated in the Customer Satisfaction Surveys supported by the Office of the Chancellor's Quality Improvement Program. The surveys
provide critical information for improving services and measuring performance.
Combined with other metrics, the surveys can serve as an impetus for change in
processes and can help identify the needs and priorities of students, faculty
and staff. They help identify and prioritize opportunities for improvement, identify strengths, and access progress.
Survey results are listed for each of the functional areas participating in the most recent years.
2009 Survey
- Financial Aid (CSUF results)
- Health
- Housing
- Human Resources
- Payroll
- Procurement (CSUF Result)
- Reprographics
2008 Survey
Presentation of Survey Process
CSU Fullerton 2008 Survey Sampling, Promotion, and Administration
2007 Survey
Survey Process
Summary of Survey Response Rates
Presentation of Campus Survey Results
Quality Improvement Award 2009
